Reliable support. Global reach. Industry-leading service.
We understand that when your equipment is in production, downtime isn’t just inconvenient – it’s costly. That’s why every product from Spectrum Technologies comes with full, world-class support designed to keep you up and running.
What You Get with Spectrum Support
Our support package includes:
- A 1-year on-site warranty covering parts and labour from day one.
- Equipment supported for a minimum of 10 years following the end of manufacture of the machine type.
- Spare parts stocked in the UK, USA and China to minimise lead times.
- Dedicated global support, with all enquiries receiving a response within 24 hours.
- Dedicated field engineers operating from three continents, and sales/service representation in over ten countries.
- Remote diagnostics for rapid fault analysis and digital troubleshooting.
- Technical training courses (on-site or in our training centre) from our dedicated customer support team.
- Many faults can be resolved remotely, reducing the need for an on-site visit.
How to Reach Us
Whether you’re troubleshooting, reporting a breakdown or planning maintenance, you can contact us directly at [email protected] or choose your region below to get in touch with your local team:
Why Spectrum Support Stands Out
Our customers tell us that what makes us different is consistency and global reach. You’re not just buying a machine – you’re backed by a dedicated team, stocked parts, and support systems that scale with your production needs. With us, you get:
- Rapid access to genuine parts and expert engineers.
- Coverage that spans multiple continents and time-zones.
- Training and diagnostics built in, so you’re never left unsupported.
- A warranty and service commitment that spans at least a decade.